qp999 Terms and Conditions

1 General Provisions

qp999 is an online casino and sports betting platform that provides entertainment gaming services for users in Bangladesh. These terms and conditions ("Terms") apply to the qp999 website, mobile version and all related services.

In these terms and conditions, "you", "user" or "member" refers to any person who accesses the qp999 platform, creates an account or uses any service. "qp999", "we", "our" refers to the organisation that operates this platform.

By accessing the qp999 platform or creating an account, you acknowledge that you have read, understood and agreed to these terms and conditions, our privacy policy and responsible gaming policy, along with all other applicable policies.

2 Account Registration and Verification

To create an account on qp999, you must provide the following information accurately:

• Full name (as shown on your national identity card)
• Date of birth (you must be 21 years of age or older)
• Active mobile number or email address
• Payment method details (bKash, Nagad, Rocket or Upay)

Each user may create only one account. If a single person has multiple accounts, they will be closed immediately and the associated balance may be forfeited. Providing false information is strictly prohibited and may result in permanent account closure.

3 Age and Eligibility

You must be 21 years of age or older to use the qp999 platform. Minors are strictly prohibited from accessing or using this platform.

Only individuals who meet the following eligibility criteria may create and use a qp999 account:

• Age 21 or older
• Legally capable of entering into a contract
• Online gaming is not prohibited in the jurisdiction where you reside
• Mentally sound and participating voluntarily

4 Deposits and Withdrawals

The following payment methods are currently supported on the qp999 platform:

• bKash
• Nagad
• Rocket
• Upay

The minimum deposit amount is ৳200 for each method. The minimum withdrawal amount is ৳1,000. Standard withdrawal processing may take between 15 minutes and 2 hours to complete.

Deposits must be sent from an account registered in the user's own name. Third-party payments are not accepted. Funds sent via a third party will be returned and the associated account may be suspended for investigation.

Account verification must be complete before withdrawals can be made. qp999 may request additional documents for unusual transactions and reserves the right to temporarily hold withdrawals if necessary.

5 Bonuses and Promotions

qp999 offers various bonuses and promotional offers. All bonuses are subject to the following general conditions:

• Welcome bonus: 200% bonus on first deposit, up to ৳20,000.
• Bonus wagering requirement: 25 times (deposit + bonus).
• Bonuses cannot be withdrawn without completing the wagering requirement.
• Each bonus offer has its own validity period — if the conditions are not met within the specified time, the bonus will be cancelled.
• A new bonus cannot be claimed while another bonus is active.

The VIP program has four tiers: Bronze, Silver, Gold and Platinum. Weekly cashback increases as you reach higher tiers — up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold and up to 1.5% weekly cashback at Platinum.

6 Gaming Rules

The following general gaming rules apply when participating on the qp999 platform:

• Each game has its own rules which are displayed within the game. Users should read and understand those rules before playing.
• If the outcome of any game is abnormally affected due to a technical error, qp999 reserves the right to void that bet.
• In sports betting, if a match is cancelled or abandoned, bets are generally voided and funds are returned.
• Separate betting rules apply for cricket (BPL, T20, IPL, ICC events), football (including FIFA) and other sports events.
• If suspicious betting patterns are detected, qp999 reserves the right to investigate the relevant bets and void them if necessary.

qp999 reserves the right to change odds and limits for all games and sports events. Users are advised to check the latest odds before placing each bet.

7 Prohibited Activities

The following activities are strictly prohibited on the qp999 platform:

• Creating or operating multiple accounts
• Using a false identity or information
• Bonus abuse or use of fraudulent strategies
• Gaming using software, bots or automated systems
• Attempting unauthorised access to other users' accounts
• Money laundering or any other illegal activity
• Attempting to compromise the platform's security systems
• Attempting to harass or harm other users
• Placing bets on behalf of third parties or transferring accounts

Violation of these prohibitions will result in immediate and permanent account closure, the associated balance may be forfeited, and legal action may be taken.

8 Account Suspension and Closure

qp999 reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of any provision of these terms and conditions
• Failure to verify identity or providing false information
• Unusual or suspicious transaction activity
• Violation of applicable laws or regulations
• The user's own request (self-exclusion)

Users may also request account closure at any time. Self-exclusion and cooling-off periods are available as part of responsible gaming. For more details, visit our Responsible Gaming page.

9 Personal Information and Privacy

qp999 is committed to protecting your personal information. All data is stored and transmitted securely using SSL encryption technology.

The information we collect is used for the following purposes:

• Account verification and management
• Transaction processing and security assurance
• Improving and personalising the gaming experience
• Fulfilling applicable legal obligations

We never sell your personal information to third parties. For more details, read our Privacy Policy.

10 Limitation of Liability

qp999 is not liable for the following:

• Loss suffered by a user due to internet connection issues or technical failures
• Loss resulting from a user's own accidental disclosure of their password or account details
• Loss caused by faults in third-party software or services
• Service disruptions caused by unavoidable circumstances (such as natural disasters or government directives)

qp999 always strives to ensure service quality and security, however all technical services are provided on an "as is" basis and no guarantee of uninterrupted availability is given.

11 Changes to Terms

qp999 reserves the right to change, amend or update these terms and conditions at any time. Users will be notified of significant changes by email or through the platform where possible.

Continuing to use the platform after updated terms and conditions are published will be understood as your acceptance of the new terms. You are therefore advised to visit this page regularly.

If you do not agree with any change, please contact us or stop using the platform. It will not be possible to continue using the platform without accepting the new terms and conditions.

12 Contact and Complaints

If you have any questions or complaints about these terms and conditions, please contact us:

• Live Chat: Available 24/7 (support in Bengali)
• Email: [email protected]

Our support team provides service in Bengali 24 hours a day, 7 days a week. After a complaint is submitted, we will do our best to resolve it as quickly as possible. All complaints are reviewed fairly and impartially.